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Privacy Policy

Privacy Policy

Edessa Kebab Last updated: August 26, 2026

1. Purpose of this policy

This Privacy Policy explains how Edessa Kebab ("we", "us", "our"), located at 1659 Dollard Avenue, LaSalle, Quebec, collects, uses, discloses and protects personal information when you visit edessakebab.ca (the "Site"), place an order, or otherwise interact with us.

We handle personal information in accordance with applicable Canadian and Quebec privacy laws, including the Act respecting the protection of personal information in the private sector (Quebec) and the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Person in charge of the protection of personal information

The person responsible for the protection of personal information at Edessa Kebab can be reached at:

Privacy Officer, Edessa Kebab 1659 Dollard Avenue, LaSalle, Quebec, Canada Email: [email protected] Phone: 438-375-4118

3. Information we collect

Information you give us

  • Name
  • Phone number
  • Email address
  • Delivery address and delivery instructions
  • Order details, including items, options, special requests and comments
  • Reservation or catering request details, where applicable
  • Messages you send us through the Site, by email, by phone or on social media
  • Reviews and feedback you choose to submit

Payment information

Card payments are processed by our third party payment provider. We receive a confirmation of payment and limited details such as the payment method type, the last digits of the card and the transaction reference. We do not collect or store your full card number or security code.

Information collected automatically

  • IP address and approximate location derived from it
  • Browser type, device type, operating system and language
  • Pages viewed, links clicked, time spent and referring website
  • Cookies and similar technologies, as described in section 8

4. Why we collect and use this information

We use personal information for the following purposes:

  • Taking, preparing, confirming and delivering your orders
  • Processing payments, refunds and credits
  • Contacting you about an order, including delays, substitutions or problems
  • Answering your questions, requests and complaints
  • Managing reservations and catering requests where offered
  • Operating, securing, maintaining and improving the Site and our ordering service
  • Understanding how the Site is used through aggregate statistics
  • Sending promotional messages, when you have consented to receive them
  • Preventing fraud, abuse and unauthorized use of the Site
  • Meeting our legal, tax and accounting obligations

We do not sell your personal information.

5. Consent

We collect and use your personal information with your consent, which you give when you place an order, contact us or subscribe to our communications, or where the law otherwise allows or requires us to.

You may withdraw your consent at any time, subject to legal and contractual restrictions and reasonable notice. Withdrawing consent may prevent us from providing certain services, such as delivering an order in progress.

6. Who we share information with

We share personal information only as needed and with:

  • Our online ordering platform provider, which hosts the Site and the ordering system on our behalf
  • Our payment processor, to process card payments and refunds
  • Delivery partners and drivers, who receive the name, address, phone number and order details needed to complete a delivery
  • Communication and marketing tools, used to send order confirmations and, where you have consented, promotional messages
  • Analytics providers, in the form described in section 8
  • Professional advisors, such as our accountant, under confidentiality obligations
  • Public authorities, where disclosure is required by law, by a court order or to protect our rights or the safety of a person

These service providers are authorized to use the information only for the purposes we specify and are required to protect it.

7. Storage and transfers outside Quebec

Personal information is stored on servers operated by our service providers, which may be located outside Quebec, including elsewhere in Canada and in the United States. When information is transferred outside Quebec, we assess whether it will receive adequate protection and we put contractual protections in place with the service provider.

Information stored in another country may be subject to the laws of that country, including lawful access requests by local authorities.

8. Cookies and similar technologies

The Site uses cookies and similar technologies to:

  • Keep your cart and session working correctly
  • Remember your language and display preferences
  • Keep the Site and your order secure
  • Measure traffic and understand how the Site is used

Strictly necessary cookies are required for the Site to function. Other cookies, including analytics and marketing cookies, are used based on your choices.

You can block or delete cookies in your browser settings. If you block strictly necessary cookies, parts of the Site, including online ordering, may stop working.

9. Marketing communications

If you have consented, we may send you promotional messages by email or text about our menu, promotions and events. Every message includes a way to unsubscribe, and you can also ask us to stop at any time by contacting us at [email protected]. Unsubscribing from promotional messages does not stop transactional messages such as order confirmations.

10. How long we keep information

We keep personal information only for as long as it is needed for the purposes described above, or for as long as the law requires.

  • Order and transaction records: kept for the period required by tax and accounting rules, generally six to seven years
  • Contact details used for marketing: kept until you unsubscribe or ask us to delete them
  • Customer service correspondence: kept for a reasonable period after the matter is closed
  • Website analytics data: kept in aggregate or anonymized form

Once the retention period ends, information is securely destroyed or anonymized.

11. Security

We use reasonable physical, organizational and technological measures to protect personal information against loss, theft and unauthorized access, disclosure, copying, use or modification. These include restricted access to systems and records, secure connections for the Site, and use of established service providers for payment processing and hosting.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a confidentiality incident presents a risk of serious injury, we will notify the affected persons and the Commission d'accès à l'information as required by law.

12. Your rights

Subject to applicable law, you have the right to:

  • Access the personal information we hold about you
  • Have inaccurate, incomplete or out of date information corrected
  • Withdraw your consent to a given use or disclosure
  • Ask that your information be deleted or that a link to it be de-indexed, where the law allows
  • Receive the computerized personal information you provided to us in a structured, commonly used technological format, or have it transmitted to another organization, where the law allows
  • File a complaint about how we handle personal information

To exercise any of these rights, contact our Privacy Officer at [email protected] or by mail at the address in section 2. We will respond within 30 days. We may need to verify your identity before acting on a request.

If you are not satisfied with our response, you may contact the Commission d'accès à l'information du Québec, or the Office of the Privacy Commissioner of Canada.

13. Automated decision making

We do not use your personal information to make decisions about you based exclusively on automated processing.

14. Children

The Site is not directed at children. We do not knowingly collect personal information from a minor without the consent of a person having parental authority. If you believe a child has provided us with personal information, contact us and we will delete it.

15. Third party sites

The Site may link to third party websites, delivery platforms and social media pages. We are not responsible for their privacy practices. We encourage you to read their privacy policies before providing them with personal information.

16. Changes to this policy

We may update this Privacy Policy from time to time. The updated version is published on the Site with a new date at the top of the page. If a change is significant, we will take reasonable steps to inform you.

17. Contact

Edessa Kebab 1659 Dollard Avenue, LaSalle, Quebec, Canada Phone: 438-375-4118 Email: [email protected]